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sectors / Telecoms & Media

Deliverables

Permanent fully managed service team. Large scale supplier consolidation. Team training and formation. Service management and deliver.

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This UK quad-play Telco-Media firm needed a reliable global partner for cost-effective delivery services. Their Digital footprint includes over 22 websites and many other applications.
Starting with minimal resources the service now employs over 200 FTEs. Bringing it to this level involved large scale supplier consolidation and full partnership with the client. The scope of services included design, consulting, transformation capabilities and application development.
NTT DATA set up a near-shore team, including an Adobe Academy, in Romania. Basing the unit on a flexible resourcing model, we implemented full distributed Agile.
We run this operation as a fully managed service. It has delivered a 175% increase in velocity with average story points per developer up by 83%. We simplified contract administration and tracking, and almost halved onshore utilisation from 85% to 45%. Overall costs have fallen by 15% while efficiency and responsiveness have risen substantially.

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