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services / Digital Customer Experience

Deliverables

Concept, design, UX, implementation

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Younger customers were impatient with traditional banking and wanted an equivalent they could access with their mobile phones.
We created the systems and interfaces that made this possible, securing and increasing customer acquisition in the target age group and scoring 8.5/10 on customer satisfaction. We managed the implementation of the banking experience with a fully paperless onboarding process that enables the opening of a current account through automatic recognition via a webcam.
An agile approach in the construction of the user experience and implementation of the design of all the elements (public site, online banking, mobile app, infographics, layout of credit cards) enabled us to launch the project after only 10 months of work.

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