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services / Digital Customer Experience

Deliverables

Business and customer experience strategy, business analysis, user experience design, wireframes and visual design

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Online retail for this luxury brand had to deliver a highly personal and sophisticated experience that was also engaging and easy to navigate. Our creative professionals worked with the marketing and sales teams to get deep insights into the true brand and completed research to get direct insights into their needs and expectations. We then crafted a beautiful and highly visual user journey that embodies the brand without compromising the usability of the site.
The result: an outstanding premium experience that not only matches the brand, but also drives online sales.

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