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services / Digitisation | Systems integration

Deliverables

Business analysis, solution design, platform implementation

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Thousands of emails, letters and web-forms arrive daily from the public and must be appropriately responded to within strict time limits.
We made a system that could prioritise and track responses through complex drafting schedules to ensure compliance. Changes in policy and process are inevitable in this arena, so we designed a solution that is highly configurable without being impossible to maintain.

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